United Kingdom, Jersey and Guernsey & BFPO addresses
Standard delivery 2-4 working days - order value up to £30 - £1.95
Standard delivery 2-4 working days - order value over £30 - FREE
Express delivery (Next Day) - order value up to £90 - £4.95
Express delivery (Next Day) - order value over £90 - FREE
We despatch all orders within 1 working day of receiving your order, by Royal Mail 2nd Class, or by the DPD Next Day service. For orders placed before 12.00 noon, these will be sent the same day. For orders placed after 12.00 noon, these will be sent the next working day.
Some of our products are sent directly from our suppliers (also within 1 working day) – this does not normally cause delays, however it does means your order may arrive in more than 1 parcel.
Express delivery is a Next Day service provided by DPD on their Next Day service. This service is available Monday to Friday for orders placed before 12:00 noon. It does not guarantee Saturday delivery (although we have experienced that they do occasionally deliver such parcels on Saturdays). These deliveries do need to be signed for.
If for any reason there is a delay, we will inform you immediately of the expected delivery date. If this is not acceptable to you, we will refund your money straight away.
If your parcel has not arrived with 3-4 working days, please advise us by email to: firstname.lastname@example.org or phone us on 0845 8990245 9.00am to 5.00pm Monday to Friday.
When your order is despatched from our warehouse, you will receive an email advising you of this. If the parcel has been sent on a Next Day or other Signed for service, the tracking number will be on this email.
The postage charge for all European countries is £9.95 (GBP9.95)
International (outside Europe)
The postage charge for International orders is £11.95 (GBP11.95).
Australia and New Zealand
The postage charge for Australia and New Zealand orders is £11.95 (GBP11.95).
We accept all major credit cards and debit cards, and Paypal. These include Visa, Mastercard, JCB, Delta Visa, Electron Visa.