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Returns information

Returns Information - NEW EXTENDED RETURNS PERIOD!

You may return items to us, at any time within three months of receipt, for any reason. We are happy to give you a full refund (excluding any postage charges incurred).

How to return:

When returning any item:

Please note: we cannot accept any item back for refund that is not in its original condition and original packaging, that has been worn or marked, that has been washed, or has had any labels detached.
Fill out the returns form enclosed with your order, noting which items you are returning for a refund. If you have lost your Returns form, please print out your Order confirmation email and enclose this with your parcel. 


Please take your parcel to your nearest post office. We recommend that you send returns by Recorded or Special Delivery. Always retain proof of postage.


Goods are returned to Justkidswear at your own expense. Justkidswear cannot be held responsible for parcels which fail to reach us or are damaged in transit, and we will be unable to process your return until it is received back.
Send your goods back to:

Justkidswear Returns Dept,
Unit C, Western Avenue,
Matrix Park,
Chorley,
Lancashire,
PR7 7NB

Alternative items/ exchanges - FREE SHIPPING

If you require items in larger/smaller sizes than which you originally ordered:

1. Return the unwanted items for a full refund using the returns form that came in your parcel  

2. Place a new order on our website. You will be given a free shipping code to use with your exchange order. This is detailed on your returns form. 

This is the fastest way to receive your exchange items. 

If you have misplaced your returns form, just email us at enquiries@justkidswear.co.uk and we will send you a form and/ or the free shipping code. 

Refunds

Refunds are processed within 2 weeks of receipt of the items back, after they have been fully inspected by our Returns team. Please ensure your Returns form is clearly competed with product codes.

You will receive an email when your refund has been processed. 

This Returns policy is in addition to, and exceeds, your Statutory Rights.

Faulty items

In the unlikely event that you receive a faulty or damaged item, please let us know at enquiries@justkidswear.co.uk and we will exchange it or refund as required. We would usually need you to send the item back to us, and we will be happy to reimburse you the postage costs incurred. Again, items must be sent back by Recorded or Special Delivery, retaining your Proof of Postage.

Discounts

Various discounts including special price offers, multi-buys or free postage may from time to time be given at our discretion. If you accept a discount that is subject to a minimum total order and the value of goods returned for a refund then causes that total order to fall below the minimum value then we shall be entitled to reduce the refund amount in order to reclaim the value of the discount.

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