Delivery
United Kingdom, Jersey and Guernsey & BFPO addresses
Standard Delivery
Standard delivery 2-4 working days - order value up to £30 - £1.95
Standard delivery 2-4 working days - order value over £30 - FREE
Express Delivery
Express delivery (Next Day) - order value up to £90 - £4.95
Express delivery (Next Day) - order value over £90 - FREE
We despatch all orders within 1 working day of receiving your order, by Royal Mail or by DHL(UK Mail). Therefore you should receive your order within 2-4 working days of placing the order.
Some of our products are sent directly from our suppliers (also within 1 working day) – this does not normally cause delays, however it does means your order may arrive in more than 1 parcel.
Express delivery is a Next Day service provided by Royal Mail or DHL, and is available Monday to Friday for orders placed before 12:00 noon. It does not guarantee Saturday delivery (although we have experienced that they do occasionally deliver such parcels on Saturdays). These deliveries do need to be signed for.
If for any reason there is a delay, we will inform you immediately of the expected delivery date. If this is not acceptable to you, we will refund your money straight away.
If your parcel has not arrived with 3-4 working days, please advise us by email to: enquiries@justkidswear.co.uk or phone us on 0845 8990245 9.00am to 5.00pm Monday to Friday.
When your order is despatched from our warehouse, you will receive an email advising you of this. If the parcel has been sent on a Next Day or other Signed for service, the tracking number will be on this email.
European Delivery
The postage charge for most European countries is £6.00 (GBP6.00).
Portugal - £9.95
Italy - £9.95
International (outside Europe)
The postage charge for International orders is £9.95 (GBP9.95).
Australia and New Zealand
FREE shipping to these two countries this month!
Payment
We accept all major credit cards and debit cards. These include Visa, Mastercard, JCB, Delta Visa, Electron Visa.
Returns Information - NEW EXTENDED RETURNS PERIOD!
You may return items to us, at any time within three months of receipt, for any reason. We are happy to give you a full refund (excluding any postage charges incurred).
How to return:
When returning any item:
Please note: we cannot accept any item back for refund that is not in its original condition and original packaging, that has been worn or marked, that has been washed, or has had any labels detached.
Fill out the returns form enclosed with your order, noting which items you are returning for a refund. If you have lost your Returns form, please print out your Order confirmation email and enclose this with your parcel.
Please take your parcel to your nearest post office. We recommend that you send returns by Recorded or Special Delivery. Always retain proof of postage.
Goods are returned to Justkidswear at your own expense. Justkidswear cannot be held responsible for parcels which fail to reach us or are damaged in transit, and we will be unable to process your return until it is received back.
Send your goods back to:
Justkidswear Returns Dept
Kids Kaper Ltd
C/O Fulfilmentcrowd,
2 Hillridge, Martland Park
Wigan,
WN5 0LS
Alternative items/ exchanges - FREE SHIPPING
If you require items in larger/smaller sizes than which you originally ordered:
1. Return the unwanted items for a full refund using the returns form that came in your parcel
2. Place a new order on our website. You will be given a free shipping code to use with your exchange order. This is detailed on your returns form.
This is the fastest way to receive your exchange items.
If you have misplaced your returns form, just email us at enquiries@justkidswear.co.uk and we will send you a form and/ or the free shipping code.
Refunds
Refunds are processed within 1 week of receipt of the items back, after they have been fully inspected by our Returns team. Please ensure your Returns form is clearly competed with product codes.
You will receive an email when your refund has been processed.
This Returns policy is in addition to, and exceeds, your Statutory Rights.
Faulty items
In the unlikely event that you receive a faulty or damaged item, please let us know at enquiries@justkidswear.co.uk and we will exchange it or refund as required. We sometimes need you to send the item back to us, and we will be happy to reimburse you the postage costs incurred. Again, items must be sent back by Recorded or Special Delivery, retaining your Proof of Postage.
Discounts
Various discounts including special price offers, multi-buys or free postage may from time to time be given at our discretion. If you accept a discount that is subject to a minimum total order and the value of goods returned for a refund then causes that total order to fall below the minimum value then we shall be entitled to reduce the refund amount in order to reclaim the value of the discount.
