Some comments from our customers……:
Thank you for providing such a great/fast service! I have ordered from you before and will definitely do so again & recommend to friends.
Yours, Julie R
FAO - Customer Services
I would just like to drop you a quick note to say thank you for the sunsuit, swimshoes and beach robe I ordered for my daughter about 4 weeks ago. I don't have my invoice handy so can't give you a reference number.
The lady who took my telephone order was extremely helpful, and delivery was VERY prompt - which made up for me leaving the order very late!
We have just spent 2 weeks in Cyprus in temperatures of over 40c, and 1 week in France where it ventured into the 30s, during the entire time my red-headed, very fair skinned, daughter spent almost all her time on the beach or by a pool. The sunsuit provided EXCELLENT protection - exactly as was advertised. The only time she encountered any sort of sunburn was when I missed putting sunblock on a small bit of her face - so my fault entirely.
For the first time I was able to relax without hounding Alice every half hour or so to have more cream on, I wish I had started buying these suits years ago.
So once again, a big thanks and I shall be recommending you to all my friends - and of course ordering again in time for my next holiday!
Regards, Rebecca S
Katherine
Thanks so much for sending the suit for Joseph so promptly and for your phonecall saying that all was in order. The suit was great as is your company. Thanks again
Shona P
Just a quick email to let you know just how satisfied I am with your service. Goods received, exactly as ordered, within 2 days of placing the order! I've just put in a second order .. no postage costs means it's easy to add a bit more! I will have no hesitation spreading the word about your site!
Many thanks, Linda
Thanks for the shirts, I was very impresses with the super fast delivery. I ordered on Sunday and received them early Tuesday. Great! Catherine T
Dear Kids Kaper,
Just a quick note to say thank you the 2 UV swimsuits I ordered on the 25th of July have arrived the following day, what can I say excellent service, excellent goods and the advice I received regarding sizing was spot on and the fit is ideal. Many thanks and I will not hesitate to recommend your company in the future.
Yours a satisfied customer, Cathy L
Just to say thank you for the prompt despatch of my order - I was very pleased to receive it less than 36 hours after ordering it! All the items ordered were perfect - my daughter tried on the sun suit and didn't take it off all day, it was so comfortable. The advice you give on sizing is very helpful. I will certainly be using you again (next summer!) and recommending you to my friends.Many thanks
Jane
I would just like to say how pleased I am with my purchases of 2 childrens UV swimsuits, and also at how quickly they arrived. I would highly recommend your company.
Maxine K
Hello!
Just a quick note to tell you how surprised I was this morning when I saw your packet. That was a really quick delivery! Thank you very much for your professionnalism.
Regards, Sandrine
Hi, just to let you know the item arrived in perfect condition and with no delay at all. I am really impressed and will recommend you to my friends. Thanks very much...
Nadia
Just wanted to say thanks very much for your excellent service. I ordered my goods on Tuesday evening and they arrived on Thursday lunchtime. I found your site really easy to use and was impressed with the efficiency of the link with NetBanx to pay for the transaction. They emailed me confirmation of my payment immediately and gave me a reference to use should I need to get back to them for any enquiry.
Great service all round
Thanks, Lorna D
Thank you for the prompt delivery, the two pink konfidence jackets are just what I was looking for. My two girls are looking forward to the summer holidays.
Thanks again.
Hello and thank you!
Ordered some sunsuits and hats over the Bank holiday weekend and the postman delivered them this morning. Now that is fast service. Your sizing guide for the 'Lion in the Sun' sunsits is spot on, I would have never considered ordering a size 3-4 years for my 18mth boy. Same goes for the size 5-6 years for my 'small' 3 and a half year old boy! Never before have I found such an accurate sizing guide as I measured and re-measured them just to check! I wish I had found you web-site sooner as we made many wasted trips to the high street looking for good quality sun protection suits. Your suits are by far superior to anything I had seen and we will be recommending you to everyone. Money well spent on the priceless cost of my children's health. Thank you again.
The Cheedy Family.
Many thanks for the goods that were ordered from yourselves.The order was spot-on, the quality of the goods was excellent and the prices were the best. Delivery was very rapid but above all my girls won't taken the items off because they love them so much !! Thanks !!
I am more than happy to recommend your site and service. I asked a question about sizing for my 5 year old and the advice received was perfect. He was delighted with his sun protective t-shirt and shorts which arrived swiftly and fitted perfectly.
Cherryl P
Hi,
I don't usually leave messages of this kind ...but just wanted to say how pleased i was with your service. For a start, the item was a good price and i was extra pleased to be paying no p&p!. The item arrived very quickly and the communication was great. Thanks!! will be back!
Mrs N
Thanks Katherine
You guys have been fab will be recommending you, Mrs F
Many thanks, We had a good holiday and the shoes were great, Regards, Mrs B
Hello, Package received on Saturday. Thank you very much.I must say Top Service!!! Regards, Mrs M
Fanstastic swimsuits and fanstastically quick delivery. You are now stored on my favourites list!
Thanks again Aleda M
Hi,
Just wanted to say thank you for such an efficient service re my beach robes - they are fab, my girls love them! An end I hope to shivering little bodies! Many thanks and kind regards,
Keely G
I just wanted to say what excellent customer service and a great product! My buggysnuggle came the next day and I think it's well worth the money. I would definitely recommend this company to a friend.
Thank you, Karen C
Thank you for your speedy service. My order arrived by return of post.
Gideon
Dear Sir/Madam
Thank you for your help with my order which I received yesterday. I am really pleased with the product and the help received. Yours sincerely Miss Fiona S
Hi,
Just a thank you for the swift delivery of my order, I’ll be using your services again…Thanks, Keith
Dear Sirs,
I received my order today with many thanks.I and my daughter love the beautiful wear.
Thanks and Regards,
Yoko Sakamoto, Japan
I should like to thankyou for your excellent service regarding my first purchase with your company. We were taking our grandson away to Cornwall for the first time and needed some aquashoes. They were orderend I then received a telephone call to say the colour was not available, so I cancelled as I needed them as soon as pos. I received another call the next day and was told I could have them sent direct from the manufacturers to arrive in time for the holiday, two days later, and they did !! I am so impressed with the service so thank you very much. Sue
order arrived as promised within 24hrs
thanks Michelle
Just wanted to say thanks so much for the prompt delivery of this item. It arrived this morning in perfect condition. Your service is exemplary as always. Much appreciated
Shona P
Hello
Just wanted to say how impressed I have been by your speedy service. An email I sent requesting information after office hours was answered within the hour, and the goods I subsequently ordered were delivered really swiftly. Thank you so much.
Kate W
Hi
thanks. exchange order received this morning. many thanks.
Rebecca D
Katherine,
Just to confirm, the sunsuits and shoes all arrived yesterday thanks. Really appreciate your attention to detail on this – how a company reacts when something does not go according to plan is an indicator of their commitment to their customers. I will certainly be recommending you to others.
David
Thank you for excellent service as usual - placed order 4th August, goods received 8th August. I love the range of sunsuits as I then have no qualm about letting my children play all day in and out of the water, in the hottest weather abroad or even at home this year! The new range of 'boardies' and graffiti tops are great for boys who are getting a bit older and fashion conscious (9 going on 19!), as I still want to know they are sunsafe and they are happy to wear them.
This is the second time I have placed an order on line with your company and I too until 18 months ago felt sceptical about the security of giving credit card details over the internet. To date I have never had a problem with any internet purchases, and now prefer shopping on line for many goods.
Regards Chris B
Thank you for a brilliant prompt service
Kate
Dear Sirs,
I refer to the above order which I placed on line yesterday afternoon. I would like to thank you very much for your brilliant service as my daughter's bikinis arrived first post this morning. The four bikinis fit her lovely and she is so pleased with them. Having not been able to find any suitable bikinis in town yesterday we came home and found your site through google. Your service was as good as shopping in town - brilliant!
Thank you again. Yours sincerely, Jillian W (Mrs)
Dear Kids Kaper,
I have been really impressed with your customer service. You have kept me informed all the way through the order and dispatch process. THen when I had to return an item you rung me to tell me when it was going to be dispatched and when I told you I needed it sooner, you managed to oblige. I will definitely recommend you to my friends and will buy from you again. Also I found your sizing guide on the Lion in the Sun UV swimwear very helpful and it was very nice to see that you suggest buying larger to make sure the suits last a few seasons - instead of trying to make more money off me next year. How refreshing.
Also your customer service staff are very friendly and helpful.
Well done and thanks.
Viv S
Hi
I telephone yesterday to order my daughter two tops. I paid for express delivery. I was not dissapointed! The tops arrived well packaged, and on time the next day. All I wanted to say was a very big THANK YOU. They are fab. I will be ordering from you in the future.
Yours Sue H
Can I just say what a wonderful delivery service. I am very impressed with next day delivery to the Channel Islands! Thanks
I have received the swimsuits which are fab and fit the children like a glove!
Many thanks for your quick service.
Tessa B
Swim shoes safely arrived. Thank you.
Now I shall enjoy our holiday and swimming in Paxos where the shore is very rocky and pebbly.....
P. Roche
(n.b. the size nine only just right for me - I normally buy 42 - the eight would have been much too short, thank you for your advice with sizing.)
Just wanted to thank you for the fast efficient service that you have provided. The sunsuits that I ordered are super and fit really well.
Thanks again, Mrs G C
Kathryn
I just wanted to let you know that I received the two swim nappies that I ordered this morning, which is extremely impressive, seeing as though I only ordered them yesterday! I can't wait to get home and try them on my daughter, I'm sure she'll look extremely cute, all she's missing now is a bucket and spade. I will most certainly recommend you to friends and family, and I look forward to shopping with you again in the near future.
Many thanks. Louise A
Received my order yesterday (Saturday 15th July). Extremely pleased with your fast delivery and super efficient ordering service. The quality of the goods excellent, had ordered from you before about 2 years ago and was impressed with your website then, that is why I reordered from you again. Keep up the good work and would recommend anyone to use your site. thank you once again for your prompt service
Hi,
Just a note to congratulate you and your staff on a fantastic product and service. I recently purchased a pale blue striped beach robe for my baby and its really lovely. It arrived the morning after I ordered it, and your updates of its dispatch were superb.
Many Thanks, Sarah
Just wanted to say thanks for a very professional and prompt service.
Order arrived this morning, everything fitted perfectly and is great quality.
I will definitely recommend you and use you again.
Many thanks.
Debra B
Hi Katherine,
Thanks very much, received it this morning!
xxx P
An excellent service - the item was received this morning. many thanks
Many thanks for your very prompt service. Parcel arrived in time for daughter to go to seaside tomorrow. We are very happy!
Many thanks again. Michelle M
Hi
I’d just like to thank you for such a speedy delivery and great products. Everything fitted and my boy looks really cool in his new gear. Thanks again
Hi Katherine,
I just want to let you know that I received the bathing suits today. They are so cute. I look forward to purchasing more suits from you in the future and referring others to your web site.
All the best,
Isabel
Dear Mrs Walker
Yesterday I ordered three Mitty James robes and just wanted to drop a line to say what fabulou service I had the lady that took my order was so helpful and I could not believe it when the parcel arrived at 7 am this morning! I wish there were more companies that were as efficient and as helpful as yours.
I look forward to shopping with you again.
Yours sincerely Amanda F
Thank you for contacting me the other evening to rearrange for my order to be sent out I received today & many thanks for making it a easy transaction, its how everyones business should run. Regards Nicola R
I would just like to thank you for the excellent service, I ordered a Konfidence Jacket on the internet & it was delivered 36 hours later. Would definately use your site again.
Fiona
Hi just wanted to say that we are really happy with the products that we ordered from you.
They look lovely and arrived in good time.
Thanks so much
Kim
Supporting you !
I tried to buy a UV sunsuit at the shops (John Lewis, Sports shops etc) with no success because it "is not the right season". My son has had one of these since he was a baby to wear in the garden paddling pool and the swimming pool (keeps him that bit warmer as some of the pools are a bit cold) - he loves them and it gives me peace of mind that he is protected from the sun.
I found your web site easily on google, the site had clear pictures and it was easy to see the prices - and there were no hidden extras. I ordered the suit on monday and it arrived via post on wednesday. I received confirmation of secure payment and that my order had been received within 5 minutes via email.
I would not hesitate to recommended your company to everyone - thank you.
Many thanks & best regards
Cath
Just to say How pleased I am with my recent purchase. The product is of excellent quality and the delivery was very quick. I will definitely be purchasing more items from your company in the future. Best Wishes Mrs P BRISTOL
Katherine,
Thank you so so much. My package arrived today!
Best wishes,
Gina.
Just to let you know that I ordered two hats and 2 pairs of slippers last week. They arrived very fast, and are great - I especially LOVE the hats which will look just brilliant on my friends twin girls. Thanks very much
- I am really pleased.
best wishes
Helen G
Good Morning,
Just to confirm UV swimsuit received this morning, thank you for a quick and smooth transaction.
Regards.
John
Placed order on Sunday evening by email and received goods today, Tuesday.
Excellent safe procedure - well done. Pat Pierce
Just a note that we received our daughter's package recently (swimsuits/hats) - and they're so delightful, we couldn't wait until our holiday in December to try them on her, so we didn't. They look gorgeous. Needless to say, I'll be visiting the website again soon for more goodies.
Thank you, kind regards. Mary C
Dear Donna,
Many thanks for the speedy despatch, goods arrived within 48 hours.
Very impressed.
Regards, Catriona
Thanks for sending out my order so quickly.
Gideon
"As a working mum, who doesn't enjoy trawling round the shops with a temperamental two year old, I was delighted to find the protective sun suit I wanted for my daughter's summer holiday was available through your website. Not only that, but it was cheaper than I'd seen elsewhere and would be delivered with no charge. The best bit, though, was the speed with which the suit arrived - I ordered it on the net on a Sunday and it arrived on Tuesday morning. I've done quite a bit of shopping over the internet. This service was the best I have received." Mrs P (Rickmansworth, UK) - paid via Netbanx secure credit card facility.
"Dear Katherine, I am sending this e-mail to tell you how impressed I am with your service. I ordered my items on the internet yesterday just after 1pm and they arrived in the post this morning. Please pass on my compliments to the team on their efficiency and I will definitely be recommending Kids Kaper to my friends. Regards.." Mrs K (Kent, UK) - paid via Netbanx secure credit card facility
"Many thanks for my order which I requested at 18.43 on 5.8.03 and arrived today, 7.8.03, at 09.30 by post. The service is amazing and I know the products are excellent as I have bought Lion in the Sun before. I will have no hesitation in recommending you and these products to others, once again thanks." Mrs I (Croydon, UK) - paid via Netbanx secure credit card facility
"Hi, I was very impressed with the service and the quality of the garments. I had my order drop through the letterbox within 36 hours, and my 8-year old loves her funky new sunsuit! Thanks very much!" Mr W (Sunderland, UK) - paid via Netbanx secure credit card facility.
"The sun shirt and shorts arrived today and is a great hit with my boys, hence a second order going in today! Thank you for a prompt and efficient service we will recommend you to all our friends here on Shoreham Beach." Mrs F (Shoreham by Sea, UK) - paid via Netbanx secure credit card facility.
"Dear katherine, Just to say I received my order today, a 'Lion in the Sun' shirt and shorts and they are excellent. I searched all over the web to find someone who could supply products of this type in the sizes I needed and found you.... I am glad I did. My son is a very fair skinned redhead and burns so easily it can be very difficult in the sun to protect him. I originally bought a suit from M*therc*re but they have stopped making them in larger sizes, my son is 7. Your suit is far better quality and much 'cooler' looking! Your web site was easy to use, delivery was very quick and your prices are brilliant. Thank you! I will definitely recommend you to other mothers and use you again myself, the product is such good quality I might not need you for a while though! Many thanks!" Mrs P (York, UK) - paid via Netbanx secure credit card facility.
"I have received all the goods I have ordered in excellent condition. I would like to thank you for sending me the items so promptly for our holiday abroad. I would like to reassure anyone worried about ordering from you on-line not to! My order has been sent through within 2 days after paying by credit card, and the suits are of very good quality Thanks again for doing larger sizes." Mrs K (Leeds, UK) - paid via Netbanx secure credit card facility.
"I just wanted to thank you for your quick and efficient service. I couldn't believe it when the order I was talking to you about on Monday morning arrived in the post on Tuesday morning. Your advice about the sizing of the UV protection suit was quite correct, my son did need the larger size of top. Not only does the suit fit my son well but he really likes it. It was 'cool' - praise indeed from a seven year old. Thank you once again." Mrs N (Bristol, UK) - paid via Netbanx secure credit card facility.
"Hello Katherine, I received my order on Saturday! Thank you so much for your responsiveness. This is the first product that I have ever ordered from a company outside the US. I could not be more pleased with the experience and my child is thrilled with the product. Thank you again." Ms L (Boston, USA) - paid via Netbanx secure credit card facility.
"Dear Kids Kaper,Just a quick e-mail to thank you for your good and prompt service. I ordered a UV swimsuit online, I then received a confirmation phone call (as requested), agreed credit card details over the phone, and received the item three days later through the post. A quality garment, with excellent service. Thanks again" Mr D (Colchester, UK) - paid by credit card via telephone call back.
"Dear Katherine & all at KK. I am very impressed by your staff's polite and very helpful phone manner, rapid response and am delighted with the product quality, sure to say I will not hesitate to use your services in the future and will look in on your website frequently. As you can probably tell I do not write to many praising letters thus it being so short, but when my daughter and I are pleased then it must have a knock on effect." Mr H (Kent, UK) - paid via telephone order.
"Thank you. I received the order this morning. Thanks for providing an excellent service, all the other web sites I looked at said dispatch would be within 14-21 days. The kids love the suits especially my eldest for whom it has been impossible to obtain a suit in the shops in his size." Mrs O'T (Chigwell, UK) - paid via Netbanx secure credit card facility.
"As a recent online customer of Kids Kaper I would like to express my delight and appreciation of the service I received. The web site was easy to use and had good clear images of the goods on sale. The prices were easy to find, not hidden away like on some sites. The instruction were simple and easy to follow. I received my call back as promised on the same day at a convenient time specified by me. How often does that happen, well done! The goods ordered arrived with the next post and everything was correct. Due to a sizing problem I had to contact you again where once more I was treated to an efficient and personal service. The product in question was returned and the replacement once more arrived by return post. It was a pleasure doing business with you and I will not hesitate to buy from you again and to recommend your site to friends and colleagues. I hope you continue to prosper and flourish." Mrs A (Yately, UK) - paid by credit card via telephone call back
"Hello from the USA!! I received Molly's dresses today and they are so beautiful!! They are much more precious than I imagined. Molly tried on the long sleeve lilac one first and wore it a long time just dancing and turning in circles!! She likes the way it "swirls." The floral garden dress is so colorful. It too is precious on her. I am sure I will be a long time shopper of your site. Thanks for the high quality dress wear. A happy customer, " Mrs H (Murfreesboro, USA) - paid by credit card via telephone call back.
"I wanted to let you know I received the UV protection swimwear this morning. I am very impressed with the product and even more so with the customer service you have provided. Kids Kaper was one of the least expensive on the web, yet you have provided a top quality product and service that other companies will struggle to compete with. I will ensure I recommend you to my friends and I will definitely be shopping with you again. Thank you again for all your help." Mrs B (Huntingdon, UK) - paid via Netbanx secure credit card facility.
"Many thanks for the prompt delivery to Guernsey. My 5 year old loves his new UV T-shirt! Thanks again." Mrs B (Guernsey, UK) - paid via Netbanx secure credit card facility.
"The parcel arrived today and we are very pleased with the 2 sets of shorts and tops (UV swimwear). I have recommended you to my friends. Thanks again!" Mrs B (London, UK) - paid via Netbanx secure credit card facility.
"Dear Katherine - We just wanted to send you a message to say thank you because you literally saved the day for us. Yesterday we got married and we had struggled to find something appropriate for J's daughter R to wear. We had a small wedding so didn't want a 'bridesmaids' dress but she did want a nice summery dress. She's eleven and most places we'd looked don't really cater up to that age. We thought we'd found the answer when we ordered from one of the big children's mail order companies but that was a complete disaster. Despite promising delivery in 5 - 10 days it took them 3 weeks to determine that they had sent the dress to the wrong house and were now out of stock. They reinstated the order and promised 2 to 3 weeks delivery - but time was running out (only a month to the wedding) and we were not confident. We turned to the internet (which we should have thought of earlier!) and found your web-site. ordered one. Three days later I came home from work to find it on the doormat - exactly like the picture we had seen and the perfect fit too. R looked great yesterday and she will wear the dress much more over the summer. So thank you for saving the day - your web-site and service are excellent and I will tell my friends about you." Mrs H (Leeds, UK) - paid via Netbanx secure credit card facility.